Bidding Farewell to a Remote Team Member
If you live in the world of remote work, you know it has unique challenges. Everything from socializing to management takes on a different hue when one coworker is here and another is there. Millions...
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Onboarding Employees: All the Things a New Hire Needs to Know but May Be...
Imagine applying for a job at one of your favorite startups, and after a good-few grueling interviewing rounds, the offer is in your inbox and you’re ready to sign the paperwork. The start date is not...
View ArticleRock Your next One-On-One Meeting: For Employees and Managers
Let’s just say it: one-on-ones are nerve-wracking. As an employee, when someone drops a one-on-one meeting on your calendar, it can mess up your whole day. As a manager (new or otherwise), you can...
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Integrated Live Chat Boosts Ecommerce Sales
Last year, I worked with a salesman who repeated the same motto on a daily basis: ‘people buy from people’. At first, I thought he was talking nonsense. I thought it was just an obvious fact, rather...
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Are You on a Mission to Supercharge Your Business Through Diversity and...
At Kayako, we’ve always been concerned with building our company as diverse and inclusive as possible. It’s in our DNA as well as our mission. We always thought that—because over half of our employees...
View ArticleMy Customer Service Career: What 9 Years in One Company Looks Like
Many people ask me, “why have you stayed in the same organization for so long? What was it that made you stay? Did you ever look for other jobs or are you in it for life and will you be here until your...
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Content Marketing Ideas For Incredible Customer Experiences
Content Marketing Ideas for Incredible Customer Experiences After years of building customer success teams and programs, it seemed natural to take on my next challenge – build a global customer...
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Learn To Drive Customer Success With Live Chat
Customers and prospects have a number of ways to reach your team with sales and support questions, but none are as effective and immediate as live chat. Live chat can be used as a customer success tool...
View Article4 Customer Retention Strategies To Help Online Businesses Boost Loyalty
What is customer retention? Simply put, customer retention refers to the strategies and tactics businesses use to encourage repeat purchases and ongoing loyalty from their existing customer base....
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The Best Help Desk Software for Small Business
The times they are a-changing, and that goes double for the small business world. Customers, their habits and preferences, they’ve evolved a lot over the last several years—and customer support teams...
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How to Build a Customer Oriented Culture From the Ground Up
When you think about businesses that are known for providing extraordinary customer service like Zappos, Amazon or Chick-Fil-A, they share a common trait. They’re obsessed with their customers. For...
View ArticleHow to Choose The Best Help Desk Software
It happens to every business. At some point, while your head’s down trying to build the business and acquire customers, there comes a time when all of those customers you’ve won over come knocking....
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